Refund policy

Return and Refund Policy for The Medical Supply Guy, Inc. (www.medicalsupplyguy.com)

Effective Date:4/30/24

Thank you for shopping at The Medical Supply Guy. If you are not entirely satisfied with your purchase, we're here to help. Our Return and Refund Policy is designed to be effective, swift, and to maintain profitability while ensuring customer satisfaction.

Returns:

1. Return Period:

   • You have [30 days] from the date you received your item to request a return. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. You will also need to provide the receipt or proof of purchase.

2. Non-returnable Items:

   • Certain types of items cannot be returned, such as custom-made or personalized goods. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

3. Return Process:

   • To initiate a return, please contact our customer service team at [your contact information]. We will guide you through the steps to ship the product back to us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

4. Restocking Fee:

   • All returns are subject to a [15%] restocking fee. This fee will be deducted from your refund. The restocking fee covers the cost of processing returns and helps maintain our profitability while offering flexibility to our customers.

Refunds:

• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges:

• If you need to exchange an item for the same item, send us an email at medicalsupplyguyinc@gmail.com and send your item to: 401 E 34th Street, S11P, New York, NY 10016.
• If you received a faulty or damaged product, please notify us immediately for assistance.

Shipping:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us:

If you have any questions on how to return your item to us, contact us at:

The Medical Supply Guy
401 E 34th Street, S11P

New York, NY 10016
medicalsupplyguyinc@gmail.com
[Phone Number]

We value your satisfaction and will do our best to ensure a smooth return process. Thank you for choosing The Medical Supply Guy for your medical supply needs.

This policy was last updated on [Insert last updated date].